Cancellation policy

Purchase & Cancellation Policy

Last Updated: June 2026

Thank you for choosing Footnote Friend. Please read the following information before placing your order.

Order Confirmation

Once your order has been placed, you will receive an order confirmation by email.

Please check your order carefully and contact us as soon as possible if you notice any errors.

Order Changes

If you need to make changes to your order, please contact us as soon as possible.

We will always do our best to accommodate requests before your order has been prepared or dispatched. Once production has begun or an order has been shipped, changes may no longer be possible.

Cancellations

Annotated Books

Annotated Books are individually prepared and hand-annotated specifically for each customer.

Orders may be cancelled only before annotation has begun.

Once work has started, the order cannot be cancelled as the product has been personalised and significant time has already been invested in its creation.

Ready-Made Products

Ready-made products, including:

  • Reading Kits

  • Bookmarks

  • Magnetic Bookmarks

  • Stickers

  • Sticker Bundles

  • Enamel Pins

may be cancelled provided they have not yet been dispatched.

Once an order has been shipped, it can no longer be cancelled. Please refer to our Refund & Returns Policy if you wish to return an eligible item after delivery.

Availability

All products are subject to availability.

In the unlikely event that an item becomes unavailable after your order has been placed, we will contact you as soon as possible to discuss an alternative, a revised dispatch timeframe or a full refund.

Pricing Errors

While every effort is made to ensure pricing is accurate, occasional errors may occur.

If an incorrect price has been displayed, Footnote Friend reserves the right to cancel the order and issue a full refund before dispatch.

Fraud Prevention

To protect both our customers and our business, we reserve the right to cancel or refuse any order where fraudulent activity, unauthorised payment or other suspicious behaviour is reasonably suspected.

Any cancelled order will be refunded to the original payment method where payment has already been received.

Questions

If you have any questions about your order or this policy, please contact us at:

Email: footnotefriend@gmail.com

We'll always do our best to assist you.